The ASR/CSR is responsible for sales and support of Semler Scientific technologies and services at prospective, new and current customer sites, including but not limited to clinics, physician offices, medical centers and hospitals.

Role & Responsibilities:

• Collaborate with Regional Account Manager on annual and quarterly territory business objectives, including the efficient identification and qualification of potential new customers
• Network with current customers and industry contacts to identify new prospects or expand business within current business or prospects
• Communicate Semler Scientific’s competitive edge to enhance sales and convert competitive accounts
• Assist RAM in developing new prospects and profiles, managed care provider organizations, and other suitable environments for PAD testing
• Follow up on assigned leads
• Develop reference product champions within customer base and be able to speak to prospective and current customers and share positive metrics
• Demonstrate clinical and technical proficiency with Semler Scientific products, including troubleshooting issues that impact product performance and/or customer expectations
• Deliver effective training and support consistent with company established protocols, with timely follow-up to confirm compliance with instructions
• Demonstrate clinical competency related to peripheral vascular disease, relevant testing modalities, (ABI, Duplex, etc.) and the ability to discuss with all levels of clinicians
• Meet with new and existing customers to identify goals and constraints related to patient care and workflow, assess and support site culture with appropriate resources under the RAM supervision
• Develop relationships with stakeholders (staff and physicians) to improve information sharing and identify product champions/decision influencers that will protect ongoing utilization and/or facilitate future sales
• Help identify, clarify, evaluate and acknowledge customer needs and concerns regarding products and service by making pre-arranged site visits or TeamViewer sessions, speaking with users, site managers and providers, reviewing utilization and asking probing questions to determine if expectations are being met
• Identify and implement strategies to minimize attrition in at risk accounts under RAM supervision
• Manage software upgrade implementations, with consideration given to site specific clinical, operational and data security objectives with TAM assistance

Skills & Knowledge:

• 2+ years of experience in a healthcare field related to Semler Scientific products or in the medical device industry as customer support, associate rep or sales personnel with experience in the healthcare or medical device industry
• Bachelor’s degree or equivalent preferably in a health field
• Ability to work independently and under direct supervision; closing leads and follow up on existing leads
• Ability to communicate with all levels of customer staff in a clear, comfortable and concise manner
• Excellent interpersonal and customer service/patient relations skills
• Strong written and verbal communication capabilities
• Must have a valid driver’s license and proof of insurance
• Computer proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint
• Some experience in negotiating and closing new business and/or budgeting
• Outstanding planning and organization skills
• Strong analytical problem-solving skills and computer aptitude
• Familiar with a variety of concepts, practices, and procedures related to field sales
• Team player
• May require up to 40% travel with designated region: local, out-of-town, overnight travel within the domestic US.